Chatbots, AI agents and automation
AI chatbot development company for your site and WhatsApp
DevoraTech is an AI chatbot development company in Tangier, Morocco, working with businesses worldwide in English and French. We build chatbots for your website and WhatsApp that answer your customers from your own documents, prices and policies, and pass the conversation to a person when a question goes beyond them. We also set up automations and integrations between your tools, so requests, orders and messages move from one to the next without copying.
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An AI chatbot writes its answers with a language model, the technology behind tools such as ChatGPT. On its own, a model knows nothing about your business and can state a wrong price with confidence. We have it search your documents before each answer, keep it to your topics, and test it with real questions before launch. The AI service and the WhatsApp account are opened in your name, and you pay for their use directly. The chatbot can sit on a site we build as a custom web development company or on the one you already have.
- Answers from your own documents
- Hands over to a person
- AI and WhatsApp accounts in your name
For whom
Who it is for
A business that answers the same questions every day by WhatsApp, email and phone
A shop, a clinic or a hotel whose customers write in the evening and at weekends
A company whose team copies requests from one tool into another
A team that searches price lists, procedures or product sheets many times a day
What we build
What we build
Website chatbot
A chat window on your site that answers from your pages and documents, collects the visitor's details and sends the request to your team.
WhatsApp chatbot
The same answers on your WhatsApp number, through the WhatsApp Business Platform, with a person able to take over in the same conversation.
Internal assistant
A chat for your staff that finds answers in procedures, contracts or product sheets, and shows the source of each answer.
Automations
Tasks that run when something happens, such as a new form, order or message, with an AI step where text must be read, sorted or summarised.
AI agents
A chatbot allowed to act, for example checking an order status or booking a slot in your calendar, within limits you set and with each action logged.
What we fix
What a chatbot and automations fix
The same questions take hours each week
Opening hours, prices, delivery times, documents to bring: your team types the same answers again and again. A chatbot answers them from your own documents at any hour, and your team keeps the questions that need a person.
Messages arrive when nobody is there
A customer writes at 11 pm and buys elsewhere by morning. The chatbot replies at once and leaves a short summary for your team.
Requests get lost between tools
A form lands in an inbox, someone copies it into a spreadsheet, then forwards it to a colleague. An automation makes the copy the same way every time and alerts a person when a detail is missing.
A generic AI tool makes up answers
A chatbot that relies on what the model learned elsewhere can invent a price or a policy. We set yours to answer from your content, to say when it does not know, and to hand the conversation over.
What you get
What our AI chatbot development includes
Use cases and limits
The questions the bot answers, the ones it hands over and the actions it may take, written in the scope before any build.
Your knowledge base
Your pages, FAQs, price lists and documents gathered, tidied and loaded, with a simple way to update them when a price or a policy changes.
The chatbot
Connected to an AI model chosen with you, with instructions on tone, languages and limits, on your website, WhatsApp or both.
Handover to a person
Rules for when the bot passes the conversation on: a question it cannot answer, a complaint, a customer who asks for a person. The person sees the whole conversation and replies from the same channel.
Automations
The flows between your forms, inbox, store and spreadsheets, and the CRM we build for you when you have one, built with Make, Zapier or n8n, or written in code when a rule needs it. Each flow sends an alert when a step fails.
Tests
A set of real questions from your customers, run before launch and after each change, including questions the bot must decline.
Accounts and running costs
The AI service, the WhatsApp Business account and the automation accounts opened in your name, with a view of conversations, handovers and running costs.
Platforms
What a chatbot can do, and what it costs to run
We go through these points with you before any build. They decide whether a chatbot is worth it for your business.
What it does well
Answer questions your documents cover, in the languages your customers write in, at any hour; collect details; sort requests; draft replies for your team to check.
What it does badly
Questions your documents do not cover, prices that need a person's judgement, complaints and sensitive cases. A language model can also give a confident wrong answer. Answering from your sources, tests and handover rules lower that risk without removing it, so the bot always has a way to reach a person.
The monthly running cost
Three costs keep running after launch, billed to your accounts. The AI service charges by use, so more conversations and longer documents cost more. WhatsApp messages have their own pricing, set by Meta. Hosting keeps the bot and its documents online. We estimate these from your message volume before you commit.
WhatsApp: the platform's rules
The bot connects through the WhatsApp Business Platform Cloud API, with a WhatsApp Business account and a phone number in your name. When a customer writes to you, a 24-hour customer service window opens, and replies inside it are free. Outside the window you can only send message templates, which Meta reviews before use, and Meta charges per template message delivered, at rates that depend on the template's category and the recipient's country. Before you write to a customer first, that person must have agreed to receive your messages.
Your data
Your documents, conversations and customer details stay yours: stored on accounts in your name, used for your bot only, and deleted when you ask. Before set-up, we show you what the AI service's terms say about your data, including whether it may be used to train models. Personal details stay out of the bot's documents when the answers do not need them.
Process
How a chatbot project runs
We set up chatbots and automations for clients worldwide by video call, email and WhatsApp, talking with you in English or French, and you try the bot on a test page before it answers a single customer. Tangier is on GMT all year: the same time as London in winter, one hour behind Paris and Madrid in winter and two hours behind in summer. Your accepted quote is our agreement, and a short contract or an NDA is added when you ask, signed by email.
1. Call and brief
The questions you receive, the channels your customers use and the tools to connect. Send us a sample of real messages with the personal details removed.
2. Written scope and estimate
What the bot answers and hands over, the automations, the build quote and an estimate of the monthly running costs.
3. Knowledge base and first version
Your documents loaded and a first bot on a test page, tried by your team.
4. Tests and fixes
A wrong answer is fixed at its source, in the documents or the instructions, and the handover rules are tuned.
5. Launch
On your site, WhatsApp or both, with your team watching the first conversations.
6. Follow-up
Documents updated when your offer changes, conversations reviewed, and the maintenance we agreed on. Our website maintenance services page lists what a plan covers.
Services
Other services
WordPress development
WordPress websites, themes and plugins, set up so you can edit your own pages.
Laravel development
Custom web applications, portals and APIs built with Laravel.
Web applications
Custom web applications, client portals and SaaS products, with the APIs they connect to.
Questions
AI chatbot development company: your questions
What can an AI chatbot answer, and what stays with a person?
It answers the questions your documents cover: hours, prices you publish, delivery, documents to bring, how a service works. Complaints, special prices, sensitive cases and anything your documents do not settle go to a person, with the conversation attached. We write that list with you in the scope.
How much does a chatbot cost to build and to run?
The build depends on the channels, the documents to prepare, the automations and the actions the bot may take. Request a quote and you receive a written quote with an estimate of the monthly running costs: the AI service, WhatsApp template messages if you send them, and hosting. Those running costs are billed to accounts in your name, so you see them directly.
Can the chatbot answer on our WhatsApp number?
Yes, through the WhatsApp Business Platform with a number in your name. If your team already uses that number in the WhatsApp Business app, Meta's documentation describes how it can also be connected to the Cloud API while the app keeps working, with limits we check with you first.
What happens to our documents and customer data?
They stay yours, on accounts in your name, and we follow the data protection rules that apply to your business, such as the GDPR for customers in Europe. When the project ends, you keep the knowledge base and the conversation history.
In which languages can the chatbot answer?
In the languages your customers write in, such as French, English or Spanish. We test it with real messages in each one and decide with you which languages it answers in and when it hands over. A message the bot cannot understand goes to a person.
Chatbot, automation or AI agent: which do we need?
A chatbot talks with people and answers their questions. An automation runs a task when something happens, such as adding a new order to a spreadsheet and alerting your team, often with no conversation at all. An AI agent is a chatbot allowed to act in your tools, so it needs clear limits; many projects start with a chatbot and one or two automations, and add actions once the answers prove reliable.
AI chatbots and automation
Tell us which questions your chatbot should answer
Send us the questions you get most, the channels your customers use and the tools to connect. We reply with questions, a written quote and an estimate of the monthly running costs.